Routine consultations are by appointment. If your doctor is not available another doctor will be able to see you. URGENT PROBLEMS AND EMERGENCIES WILL ALWAYS BE SEEN even if an appointment is not available.
Appointments are normally made at fifteen minute intervals which would allow you to spend 10 – 15 minutes with your doctor.
When making an appointment, please advise our receptionist if you think extra time will be required, for example, multiple or complex medical problems, Insurance or Centerlink examinations, minor surgical procedures. These can often have the doctor running behind schedule if extra time has not been allocated for a more complex consultation.
Should you find yourself running late for your appointment, we request you telephone the practice to let one of our reception staff know.
Please provide us with reasonable notice if you’re unable to attend or need to cancel your appointment time with your doctor. . If we are not notified, a non-attendance fee may be charged.
Where possible, plan the appointment ahead of time, especially if you wish to see a particular doctor. If your problem is urgent you will be seen with minimum delay if you call in or phone, however your preferred doctor may not be available at that particular time.
If your preferred doctor is not available at any time please feel free to see another of our doctors if the matter cannot wait. This may be necessary if your doctor is called away or on leave.